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  • What is sea moss?
    Sea moss is a species of red algae traditionally used in various cultures as a nutrient-rich whole food. Scientifically known as Eucheuma Cottonii, it is valued for its natural content of vitamins and minerals, including iodine, potassium, calcium, and magnesium. At KreativeKenya, we use wildcrafted sea moss sourced from the pristine waters of St. Lucia.
  • How does KreativeKenya's sea moss gels compare to others?
    How does KreativeKenya’s sea moss gel compare to others? While we can’t speak for every brand out there, KreativeKenya was born from one person’s search for a sea moss gel that didn’t require holding your breath to get it down. Before launching KreativeKenya, I tried a wide range of sea moss products—both local and online—hoping to find something with a smooth texture and enjoyable flavor. While a few came close, most had a strong ocean taste or gritty consistency that just didn’t work for me. What Makes KreativeKenya Different After months of experimenting for personal use, I developed a preparation method that delivered a smooth, fruit-infused sea moss gel with a balanced texture and mild taste. The goal was simple: make sea moss easy to enjoy—no mixing, blending, or flavor masking required. What started as a personal solution became a shared experience as friends and family began requesting jars. That demand sparked the creation of KreativeKenya. 💡 Bottom Line: If you're looking for a sea moss gel that’s pleasant to eat, carefully prepared, and thoughtfully packaged, we’d love for you to give KreativeKenya a try. Made in small batches with wildcrafted sea moss and real fruit powders—never artificial, never overpowering.
  • How much sea moss gel should I consume a day?
    A common serving size of sea moss gel is up to 2 tablespoons per day, though this may vary depending on your personal preference and dietary needs. Some people enjoy it in the morning, while others add it to meals throughout the day. ⚠️ Important Consideration: Sea moss contains naturally occurring iodine, which may not be suitable for everyone. If you have a known sensitivity to iodine or are managing a thyroid condition (such as hyperthyroidism), you should consult a healthcare professional before adding sea moss to your diet. 💡 Serving Ideas: Sea moss gel can be added to smoothies, teas, soups, or oatmeal, or simply enjoyed straight from the jar. Its mild, fruit-infused flavor makes it a versatile and convenient addition to your meals.
  • What benefits does sea moss offer?
    Sea moss is widely recognized for its diverse range of nutrients, making it a valuable addition to a balanced lifestyle. Many people incorporate sea moss into their daily routines, citing various wellness-supporting properties. ​
  • Is sea moss gel safe for everyone?
    Sea moss is a whole food, but anyone with concerns—including those who are pregnant, nursing, or managing a medical condition—should consult a healthcare professional before consuming any new food product. KreativeKenya does not provide medical advice.
  • Will sea moss gel interact with my medications?
    Sea moss is naturally rich in iodine, potassium, and other minerals, which are known to play a role in various bodily functions. If you are currently taking any medications or managing a health condition, we strongly recommend consulting a physician before adding sea moss to your routine. ​
  • Should I consult a doctor before taking sea moss?
    At KreativeKenya, we encourage everyone to make informed health decisions that align with their individual needs. If you have any concerns about incorporating sea moss into your diet, consulting a physician or qualified healthcare professional is always recommended. ​
  • Do you test for allergens?
    We take care to avoid cross-contact by using separate measuring tools for each fruit powder. However, we do not currently conduct third-party allergen testing, so those with food allergies should use caution.
  • Will sea moss go bad?
    Yes, sea moss gel is a natural, perishable product and can spoil if not stored properly. To maintain its freshness and quality, follow these storage guidelines: ​ Storage & Shelf Life Guidelines: ✅ Refrigerated (Opened): For best quality, consume within 3–4 weeks. Store on the top shelf of the refrigerator, where temperatures are more consistent. ✅ Frozen (Unopened or Opened): Sea moss gel can be frozen for up to 2 months. To use, thaw in the refrigerator and stir well before serving.
  • How should I store my sea moss gel?
    Storage & Shelf Life Guidelines: ✅ Refrigerated (Opened): For best quality, consume within 3–4 weeks. Store on the top shelf of the refrigerator, where temperatures are more consistent. ✅ Frozen (Unopened or Opened): Sea moss gel can be frozen for up to 2 months. To use, thaw in the refrigerator and stir well before serving.
  • Does my sea moss gel have to be refrigerated?
    Yes! Sea moss gel must be refrigerated at all times to maintain freshness and quality. ​
  • Can I freeze sea moss gel?
    Yes. Sea moss gel can be frozen for up to 2 months. Many customers freeze it in ice cube trays for easy, single-serving portions. To use, thaw in the refrigerator and consume within 2–3 weeks.
  • How do I know if sea moss gel has gone bad?
    Signs of spoilage include: A strong sour or fermented smell Visible mold or discoloration Unusual texture (beyond normal gel separation) When in doubt, throw it out.
  • What if I purchase multiple jars?
    We recommend refrigerating one jar for immediate use and freezing any additional jars. This helps maintain freshness until you’re ready to use them.
  • What size container does KreativeKenya use?
    Each jar contains 24 oz of sea moss gel, packaged in glass jars to preserve freshness and reduce environmental impact.
  • How will KreativeKenya package my sea moss order for shipping?
    At KreativeKenya, we take great care to ensure that your sea moss gel arrives fresh and properly preserved. To maintain quality during transit, all sea moss gel orders are shipped frozen with temperature-controlled packaging. How We Package Your Order: 📦 Shipped Frozen for Freshness – Your sea moss gel is frozen before shipping to help maintain its quality throughout transit. 🌡️ Custom Packaging Based on Location & Weather: We carefully consider factors such as: Your state and climate The time of year Current temperature conditions at the time of shipping 🧊 Insulated Protection: Some orders may require an insulated cooler to help minimize prolonged heat exposure. Others may be shipped in an insulated envelope if weather and shipping conditions allow. All shipments include dry ice packs to help regulate temperature and keep your sea moss cool while in transit. 💡 Upon Arrival: ✅ Immediately refrigerate your sea moss gel upon delivery to maintain its freshness. ✅ If slightly thawed, place it in the refrigerator for use within 3-4 weeks or store it in the freezer for up to 2 months. At KreativeKenya, we go the extra mile to ensure your sea moss gel arrives in the best possible condition, so you can enjoy it with peace of mind!
  • What carrier does KreativeKenya use?
    KreativeKenya primarily ships orders via USPS and UPS to ensure reliable and timely delivery of your sea moss gel. However, we reserve the right to use any carrier we deem appropriate to meet our business needs and ensure your order arrives as efficiently and securely as possible. 📦 Shipping Methods May Vary Based On: Destination & Delivery Speed Requirements Weather & Seasonal Conditions Best Carrier Option for Maintaining Product Integrity 💡 Tracking Your Order: Once your order is shipped, you will receive a tracking number via email or text, allowing you to monitor your delivery in real-time. At KreativeKenya, we are committed to choosing the best shipping option to ensure prompt order delivery.
  • Does KreativeKenya offer the option for customer pickup?
    Yes! KreativeKenya offers a customer pickup option for those who prefer to retrieve their order in person. How to Select Customer Pickup: 🛒 During Checkout: You will have the option to choose the shipping or delivery method that best suits your needs. The current options include: ✅ Customer Pickup – Free and convenient. ✅ Local Delivery – Delivery meetups are available at designated locations under the Customer Pickup option. ✅ USPS Express Delivery – For fast nationwide shipping. 📅 Pickup Process: Once your order is placed, we will contact you via text and email to confirm your pickup time and location. Orders must be picked up within 3 calendar days. ⚠️ Pickup Policy: Any order not picked up within 3 days will be canceled, and a refund will be processed minus any applicable processing fees from third-party payment providers (e.g., Wix, payment processors). 💡 Need special arrangements? Let us know, and we’ll do our best to accommodate you! However, this does not include free delivery or free shipping.
  • Does KreativeKenya offer free shipping?
    Yes, but with conditions. KreativeKenya offers free shipping on orders over $200, with an automatic credit of $12 - $15 applied to the order at checkout. Additional Free Shipping Opportunities: 📦 Special Promotions From time to time, KreativeKenya may run limited-time specials where free shipping is offered on select orders. Be sure to follow us on social media or subscribe to our email list to stay updated on promotions! ⚠️ General Policy: Outside of these exceptions, free shipping is not typically available. 💡 Want to Save on Shipping? Consider bundling multiple items in one order to reach the $200 threshold and take advantage of the shipping credit!
  • If I select local pickup, can you meet me somewhere?"
    No, we cannot! All local pickup orders must be picked up from the designated location. Important Pickup Policy: 📅 Pickup Deadline: Orders must be picked up within 3 calendar days of purchase. ❌ Failure to Pick Up: If an order is not retrieved within the 3-day window, it will be canceled, and a refund will be processed. 💳 Refund Policy: Any applicable fees charged by Wix or other third-party payment processors will be deducted from the refund amount. KreativeKenya does not charge or retain any fees related to refunds. 💡 To avoid cancellation, please ensure you can pick up your order within the required timeframe. If you need assistance, contact us before placing your order!
  • Is Customer Pickup Available?
    Yes, customer pick-up is available. In most instances, same-day pickup is available. In the Shopping Cart when checking out, you will be prompted to select the shipping/delivery option that best suits your needs. Currently, the options are customer pickup, local delivery (for a fee), and USPS Priority Express. Once your order is placed, we will reach out to you via text or email to confirm the desired pick-up time. Any order not picked up within 3 calendar days will be canceled and a refund processed minus any applicable fees charged by Wix or any another related 3rd party involved in the transaction, required to process the refund.
  • Are free samples available?
    Are free samples available? Free samples are not guaranteed, but may be available upon request during the online order process—if inventory allows. Important Details About Sample Requests: ✅ Subject to Availability – Samples are provided at KreativeKenya’s sole discretion, and availability is limited. ✅ Flavor Selection – If approved, the sample flavor will be selected by KreativeKenya. Special flavor requests are not accepted. ✅ Shipping Costs – While the sample itself is free, shipping is not. Customers are responsible for covering any associated shipping charges. ✅ One Sample Per Customer – This policy helps ensure fairness and accessibility. ✅ Allergy Considerations – If you have known food allergies, please include that information in the order comments (e.g., “Allergic to Mango”). No other customizations will be honored. 💡 Note: Sample availability may change based on seasonal demand and inventory. Check our website or social media for updates.
  • Where are you located?
    KreativeKenya is registered in North Carolina and based in Charlotte. Our owner also resides in Charlotte but has deep roots in Iredell County, having spent much of her childhood and early adulthood in Harmony and Statesville, NC. While our business operates online, we proudly serve customers nationwide, offering high-quality, wildcrafted sea moss products with local pickup options available in the Charlotte area.
  • How did KreativeKenya get its start?
    KreativeKenya began as a weekend kitchen project with one mission in mind: to create a fruit-infused sea moss gel that actually tastes good—without the overpowering ocean flavor that sea moss is often known for. This goal was especially personal for our founder, whose refined palate and dislike of seafood made consuming traditional sea moss a real challenge. After trying multiple highly rated brands from Etsy, Amazon, and local sellers, none met our standards for flavor, texture, or consistency. That’s when the journey began—experimenting with: ✅ Different sea moss varieties and colors ✅ Unique fruit-flavor combinations ✅ Gentle, small-batch preparation techniques After months of testing and refining, we finally found a smooth, fruit-forward gel that was easy to enjoy—and KreativeKenya was born. 💡 We couldn’t find a sea moss gel that we loved, so we made one. Now we’re proud to share this naturally sourced product with others who want a great-tasting, thoughtfully prepared alternative.
  • What is the vision for KreativeKenya?
    At KreativeKenya, our vision is guided by four core commitments: 🌟 Deliver an Exceptional Customer Experience We strive to make every interaction reflect our passion, integrity, and care—so that every customer feels seen, heard, and supported. 📚 Promote Awareness & Inspire Curiosity We’re here to share what we’ve learned about sea moss as a naturally sourced food that’s been used for generations in coastal communities. Our goal is to make it approachable, enjoyable, and easy to integrate into everyday life. ✔️ Provide High-Quality Products at a Fair Price We believe in accessible quality. That’s why we offer wildcrafted, small-batch sea moss gel prepared with transparency and attention to detail—without inflated pricing. 🚀 Grow with Purpose KreativeKenya is more than a product—it’s a passion project that has grown from a personal need into a community-driven brand. Our vision is to keep expanding, innovating, and connecting with others who care about quality, sustainability, and conscious food choices. 💡 The journey is just beginning—and we’re grateful to have you along for the ride.
  • Does KreativeKenya have any hobbies?
    Absolutely! At KreativeKenya, we believe in living a well-rounded, purpose-driven life that extends beyond business. Our founder’s passions include: ✈️ International Travel – Exploring new cultures, cuisines, and perspectives from around the world 📸 Photography – Capturing everyday beauty through landscapes, portraits, and spontaneous moments 👨‍👩‍👧‍👦 Spending Time with Family – Prioritizing connection, laughter, and meaningful memories ❤️ Serving the Homeless Community – Supporting grassroots efforts that provide advocacy, resources, and direct outreach 🤝 Employee Relations Consulting – Empowering workers to navigate workplace challenges and advocate for fair treatment These personal values help shape KreativeKenya’s mission—grounded in authenticity, integrity, and the desire to make a meaningful impact through both our products and our presence in the community.
  • What year was KreativeKenya formed?
    KreativeKenya LLC was officially established in 2021 with the filing of its Articles of Incorporation. Since then, we’ve been committed to creating wildcrafted sea moss gels that are thoughtfully prepared, fruit-infused, and easy to enjoy. What began as a personal solution to improve the taste and texture of sea moss has grown into a small business built on care, quality, and customer satisfaction. We're proud to serve customers who value natural ingredients, minimal processing, and great flavor—and we’re just getting started!
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